Refund policy

In short: 60 days, full refund, no quibbles. The detail is below.

Our 60-day guarantee

Every product has a 60-day guarantee. If it does not work for you and your dog, we refund you in full.

How to get a refund

1. Email support@supermarket.dog or message us on WhatsApp within 60 days of delivery.
2. Tell us what did not work. One sentence is fine.
3. We refund you within 3 working days of your message.

You usually do not need to send anything back. If we do need the item back, we pay the postage.

What we will never do

• No restocking fees.
• No forms.
• No asking twice.

Your legal rights

You have a legal right to cancel your order within 14 days of receiving it, under the Consumer Contracts Regulations 2013. Our 60-day guarantee goes further than this. Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 if goods are faulty or not as described.

Faulty items

If an item arrives damaged or develops a fault, contact us. We will refund or replace it, and we cover any return postage.