Orders
Can I change my order? Yes, if it has not been sent. Message us as soon as you can.
Can I cancel? Yes, any time before dispatch. After that, use the 60-day guarantee.
Delivery
How long does delivery take? Most orders arrive within 7 to 14 working days. Every order is tracked.
Do you deliver outside the UK? Not yet. UK only at launch.
Products
How do you choose products? On evidence. We only stock products with high ratings and proven demand. If a product lets customers down, we remove it.
Are your products safe? Products are listed with materials and care instructions. If your dog has a health condition, ask your vet.
Payments
How can I pay? Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay and Shop Pay.
Is checkout secure? Yes. Payments are handled by Shopify. We never see your card details.